Delivery and Return
Regardless of what products you buy from us - SHIPPING IS ALWAYS FREE with DHL express home delivery.
If the goods are damaged or lost during transport, the seller is responsible for this. As a customer you must report to www.somlos.com as soon as possible if you find an injury. We therefore recommend that you remove the outer packaging and inspect your goods when they are received. Notification of damage or missed delivery must be reported to www.somlos.com within a reasonable time, so that we are able to fix the problem as soon as possible - this for us to be able to offer the most sufficient and seamless customer experience ever.
The customer is responsible to state the right address and phone number on the checkout page. www.somlos.com reserve the right to charge you up to 35 dollars for packages that are not delivered due to wrong information. This also applies to returns. These fees are charged separately via invoice, or alternatively acknowledged by card and direct payment.
You have 14 days after receiving your order to decide if you want to keep or return your items.
Important to know:
- To qualify for full refund, all items must be in the same condition in which you received them. (Unused, returned in their original sealed packaging and in a fully resalable condition.)
- Items bought online are returned at your own expense. 1*
(1*)Unless damaged under delivery from seller or broken due to faults or defects
If item bought is damaged under delivery or broken due to faults or defects, the seller will cover all expenses related to replacing the product. This also includes shipping.
Here´s how you treat return / complaint in the easiest possible way:
1) Fill out the return form
- If reason for return / complaint is applicable, we will order pickup for return for you, as well as provide you with all necessary instructions, documents and shipping labels.
2) Follow instructions sent to you by email
- Someone from DHL Express will pickup your goods for return
3) Normally you will receive a new item within 10 days after return
*Remember that; as a customer you are responsible for ensuring that the goods are not damaged during the transport back to us during a return/complain due to bad/ poorly wrapping of the item.
(If item is damaged or missed in every other case, we will take the full responsibility)
If you still have the original packaging that was used for delivery of the product, we recommend using this for the return aswell. If you no longer have this, consider that the product may be subject to shock during transportation. Therefore, please use an outer packaging of a cushioning material between the product itself and the product package.]
For Return "Used" goods/items, SØMLØS reserves the right to deduct a depreciation fee set by professionals at the service center. The fee will be set off from the sales value. A depreciation fee amounting between 15 - 75% of the item's original selling price depending on the damage of the returned goods. Remember, you may open the packaging and examine the product. But beware, if you’re too rigorous in your examination or if you damage the product, you may not get a full refund. It is always a good idea to keep the original packaging until you decided if you want to keep the item or not. If the packaging is missing or no longer available , this diminishes the sales value of the item.
You may contact www.somlos.com by email: firstname.lastname@example.org or directly through our contact form on our website for the use of a right of withdrawal and return for all goods. Our customer service will assist you!